2 Days Workshop on Salesforce

Salesforce is not just a revolution in CRM, but also how software is used. The pioneering software of SaaS, Salesforce CRM is in use in many organizations worldwide creating vast amounts of customer intelligence data. This creates opportunity for administrators and developers.

Topics Contents:

· Overview of Salesforce

· Customer Relationship Management (CRM):

Definition

CRM as Domain

Divisions of Salesforce – developerforce.com, dreamforce.com, AppExchange.com Multi Tenant Architecture

Industries that use CRM

Salesforce.com CRM

Clouds in SFDC CRM

Standard Features in Salesforce

Apps in SFDC CRM

SObjects in CRM